Anok Rules (Terms of Use)

1. About Anok

Anok is an app that connects buyers, local stores and riders in Lucban, Quezon. Anok is not a store and does not cook, sell or deliver food. Each store sells its own items. Each rider is an independent rider, not an employee of Anok.

By using Anok you agree to these Rules and to the Privacy Notice. If you do not agree, please do not use Anok.

2. Rules for everyone

• Sign in with your own Google account. Keep your phone and account safe. You are responsible for what is done with your account.
• You must be at least 18 years old, or use Anok with the permission of a parent or guardian.
• Give true information: your real name, mobile number and address.
• Be respectful in chats, reviews and calls. No threats, bad words, harassment, scams or fake orders.
• Do not misuse Anok: no hacking, copying the app, or using it to break the law.
• Anok may warn, suspend or remove any account that breaks these Rules.

3. Buyers

• Check your order, address and map pin before you place it.
• Answer your phone when the store or rider calls, and be at your address when the rider arrives.
• Pick up your pick-up orders. Orders you do not pay for or pick up are counted on your Anok record, which stores can see.
• Rate and review honestly, about the real order.

4. Payments

• You pay the store directly, by GCash or (when the store allows it) in cash at the counter. The money does not pass through Anok.
• For delivery by an Anok rider, you pay the delivery fee and any tip to the rider.
• Enter the correct GCash reference number. Fake payments are fraud and will be reported.
• The order summary in Anok is not an official receipt. Ask the store for their official receipt (BIR invoice).

5. Cancelling and problems

• You can cancel before the store confirms your payment. After cooking starts, the order cannot be cancelled.
• If the food is wrong, missing or late, contact the store or rider first (call or chat in the order). Then report it in Help & support so Anok can follow up.
• Refunds are given by the store, not by Anok. Anok will help talk with the store or rider, but cannot force a refund.

6. Seller Agreement

If you open a store on Anok, you also agree to this:

• You sell only what you are allowed to sell, with the permits your business needs (for example Mayor's permit, BIR, and food safety rules).
• You do not sell items that are not allowed on Anok (see section 8).
• Your prices, photos and descriptions are true. Food is clean, safe and as shown.
• You accept or decline orders quickly, confirm GCash payments honestly, and cook only after the order is paid (or after you allow cash).
• You issue your own official receipts (BIR invoices) and pay your own taxes. Anok does not collect sales for you.
• You keep buyers' names, phone numbers and addresses private and use them only for the order.
• Staff you add to your store follow these rules too. You are responsible for them.
• Anok checks every new store and may refuse, suspend or close a store that breaks these rules or gets many serious complaints.

7. Rider Rules

If you apply as an Anok rider, you also agree to this:

• Your ID, driver's license, vehicle papers (OR/CR) and barangay clearance are real and valid. Anok checks them before you can take jobs.
• You follow traffic laws, wear a helmet when required, and drive safely.
• You use a clean thermal bag and keep the food closed and safe.
• You share your location only during a job so the buyer and store can see you.
• You pay back the store for any food you lose or do not deliver because of your fault.
• You are an independent rider. You keep 100% of delivery fees and tips. Anok is not your employer.
• The rider bond (if asked) is refunded when you leave in good standing.
• Anok may suspend riders with low ratings, many complaints, or unsafe behavior.

8. Items not allowed on Anok

Alcohol, cigarettes, vapes and e-cigarettes, medicines and medical devices, weapons, fireworks, illegal drugs, live animals, adult items, fake or stolen goods, and anything not allowed by Philippine law, the FDA, or Google Play rules.

9. Plans, add-ons and tokens (sellers)

• The Free plan costs nothing. Pro and add-ons are paid monthly to Anok by GCash, at the prices shown in the app. They turn off by themselves when the paid time ends. Anok reminds you before that.
• Free demos and pilot offers are free only for the time Anok says. They end by themselves.
• Tokens (used for My Day posts and add-ons) are non-refundable, cannot be changed back to cash, and expire 12 months after you get them. Token cards work once.
• Anok may change prices for the next month. Time you already paid for keeps its price.

10. Our responsibility

Anok works hard to keep the app running, but it may sometimes be slow, offline or have mistakes. Stores are responsible for their food and items. Riders are responsible for their deliveries. As far as the law allows, Anok is not responsible for losses caused by stores, riders, buyers, internet problems, or events outside our control. Nothing in these Rules removes your rights under Philippine consumer law.

11. Changes and contact

We may update these Rules. When we make an important change, the app will ask you to agree again before your next order. These Rules follow the laws of the Republic of the Philippines.

Questions or complaints: support@anok.ph, or Help & support in the app.