Anok Privacy Notice

Anok (Lucban, Quezon) respects your privacy. This notice explains what personal information we collect, why, who can see it, and your rights under the Data Privacy Act of 2012 (Republic Act No. 10173).

1. What we collect

Who	Information
Everyone	Name, email address (from Google sign-in), mobile number, saved addresses and map pin, language choice, notification setting, the phone or browser you use (to send notifications and email codes), and the date you agreed to our Rules.
Buyers	Orders (items, prices, time, address, notes), GCash reference numbers and payment screenshots you send, ratings, reviews and review photos, order chats and chat photos, and your Anok record (orders done, cancels, stores that trust you).
Sellers	Store name, logo, photos, menu, prices, store location, GCash name, number and QR, staff Gmail addresses, sales records, payments to Anok, and token history.
Riders	Selfie, valid ID, driver's license, OR/CR, barangay clearance, vehicle and plate number, TODA, GCash number, ratings, and your live location only during a delivery job.

2. Why we use it

To run your orders: send them to the store and rider, show the map, and send order notifications.
To keep Anok safe: check stores and riders, stop fake orders and fraud, and handle complaints.
To run seller services: plans, add-ons, tokens, reminders and receipts of payments to Anok.
To improve Anok and answer your questions.

We use your information because you asked us to provide the service (your orders and accounts), because we must follow the law, and because of our legitimate interest in keeping Anok safe. We do not sell your personal information, and we do not use it for outside advertising.

3. Who can see it

The store you order from sees your name, mobile number, order, address and your Anok record.
The rider who delivers sees your name, mobile number, address, map pin and order.
Buyers see a rider's photo, first name, vehicle and live location during their delivery. Rider ID documents are seen only by Anok admins.
Everyone can see store pages, menus, reviews (with the reviewer's first name) and My Day posts.
Anok admins can see accounts, orders and chats to approve stores and riders and to solve problems.
Service providers that run Anok for us: Google Firebase (sign-in, database, website, notifications), Supabase (notification server and HD photos), Resend (emails), and OpenStreetMap (map pictures). Some of their servers are outside the Philippines. They may use the data only to provide their service to Anok.
The government, only when the law requires it.

4. How long we keep it

Your account information: while your account is open.
Orders and payment records: up to 5 years, for disputes and tax records of stores. Order chats close 24 hours after the order.
Rider documents: while you are a rider, and up to 1 year after you leave.
Monthly backups are kept safely by Anok and deleted after 12 months.

5. How we protect it

Anok uses Google sign-in, encrypted connections (https), and security rules so each person sees only what they need. Rider ID documents are visible only to the rider and Anok admins. Only approved Anok admins can open the admin page. No system is perfectly safe; if a personal data breach happens that may harm you, we will tell you and the National Privacy Commission as the law requires.

6. Your rights

Under the Data Privacy Act you have the right to be informed, to access your data, to correct it, to object, to ask us to delete or block it, to get a copy (data portability), and to claim damages. You can fix your name, mobile number and addresses yourself in Account. For anything else, email us. We may keep some records the law requires (for example payment records).

If you are not happy with our answer, you can complain to the National Privacy Commission at privacy.gov.ph.

7. Contact (Data Protection Officer)

Email: support@anok.ph · Anok, Lucban, Quezon, Philippines

We may update this notice. When we make an important change, the app will ask you to agree again.

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